We will look for the best possible way to help. For international orders the warranty is processed through the seller of the light. Lights sold outside the US only come with a 1 year warranty, however, I will contact our official distributor in Japan and see if we can help you further.
We look forward to helping resolve this and should be in contact shortly.
David Lowry Sales Manager firstname.lastname@example.org (510) 620-5105 Direct (510) 734-5105 Mobile Kessil Lighting A DiCon Brand 1689 Regatta Blvd., Richmond CA 94804, USA This transmission contains confidential information of Kessil Lighting. This information may not be used, copied or disclosed without the express written consent of Kessil Lighting. If you have received this transmission in error, immediately notify the sender by telephone and email and destroy all paper and electronically stored copies in your possession.